COMPUTER IT SUPPORT

COMPUTER REPAIR

Our experienced technicians at SAMSA can work with all PCs, laptops, and tablets. Whether you’re bringing in your computer to either of our locations, scheduling an on-site visit, or even letting us work on your computer remotely, we’re dedicated to getting your system up and running.

Just because your computer is out of action, you shouldn’t be. With our loaner computers ready to go, you don’t have to wait until repairs are finished to get online. Working with you to provide the most convenient and hassle-free experience possible is something we take pride in! Call, email, or stop by for more information regarding your needed repair.

Computer repair and maintenance can be overwhelming and costly. However, with SAMSA’s on-going service and maintenance plans, we can make it stress-free and wallet-friendly! SAMSA offers affordable maintenance plans that include planned service for your network, significantly reducing possibilities for unplanned outages.

We make computer repair services easy!

  • On-Site Repair
    Our Computer Technicians are able to travel to your business location to perform service. Schedule a service call when it’s most convenient for you.
  • Pick-Up Service
    Call to schedule a time for us to stop in and pick up equipment that needs servicing.
  • Remote Support
    Many issues can be resolved quickly through our remote support service. A knowledgeable technician will securely access your machine to investigate common issues.

COMMON REPAIR SERVICES

HARD DRIVE & MEMORY UPGRADES

Computer starting to show its age and runs low? Buying a new computer isn’t always the most effective option. In many cases you can increase the performance of your computer by adding more memory or a bigger hard drive! Both options are especially inexpensive compared to purchasing a brand new computer and can add years to the life of your machine. Here’s just a few of the benefits to upgrading your current system:

  • Faster boot times
  • Run multiple programs simultaneously
  • Better system stability

We have access to a wide range of new replacement parts to get your laptop up and running quickly. Bring in your computer any time- no appointment needed!

BLUE SCREEN OF DEATH

A wide variety of problems can cause the dreaded Blue Screen of Death, such as driver issues, hardware failure, or even viruses! Don’t leave anything to chance, let our experts get your system up and running again. A BSOD can indicate just a few of the following problems:

  • Failing Hard Drive
  • Corrupt Windows Installation
  • Driver Conflicts
  • Software Compatibility

Our technicians have experience fixing all sorts of BSOD errors and have access to a wide range of parts to get your system up and running quickly. Bring in your computer any time- no appointment needed!

POWER SUPPLY REPLACEMENT

Is your computer shutting down randomly or not turning on at all? You may be in need of a new power supply. Power supplies are one of the most failure-prone components of a computer, but there’s no need to fret. SAMSA’s technicians have the equipment and experience to repair your computer quickly and inexpensively. Here’s just a few common symptoms that may indicate a failing power supply:

  • Randomly shutting down
  • Not powering on
  • Emitting smoke or sparks
  • Turning off from slight movements

With a stock of compatible power supplies, our technicians are ready to get your computer up and running again. Bring in your computer any time- no appointment needed!

LCD REPAIR

Laptop no longer showing anything when you turn it on? Maybe an accident left an unsightly crack across the screen. Don’t buy a new computer just yet. Our technicians have extensive experience servicing laptop screens and can quickly diagnose your laptop troubles. If your laptop shows any of these signs, it might be time to replace the LCD or inverter:

  • Cracked screen
  • Dim or flickering picture
  • Distorted color or picture
  • Blank screen

We have new laptop LCDs and inverters available for a variety of models and in most cases the screen repair can be completed in about an hour. Bring in your computer any time- no appointment needed!

DC POWER JACK REPAIR

Whether your laptop is no longer charging, shutting down randomly, or if there’s damage around the power port, we can help. If your laptop shows any of the following problems, it might need the DC power jack repaired:

  • Not plugging in all the way
  • Not charging
  • Turning off from slight movements
  • Sparks or smoke coming from power port

We have access to a wide range of new replacement parts to get your laptop up and running quickly. Bring in your computer any time- no appointment needed!

KEYBOARD REPLACEMENT

Having trouble typing on your laptop? Don’t resort to hooking up an external keyboard, let us help! Our technicians have experience with everything from missing or damaged keys, to unresponsive keyboards. Here’s just a few common issues we can help with:

  • Physically damaged or missing keys
  • Keys typing incorrectly
  • Unresponsive keyboard or touchpad
  • Keyboard replacement

We have access to a wide range of new replacement parts to get your laptop up and running quickly. Bring in your computer any time- no appointment needed!

HEADPHONE JACK REPAIR

Having sound troubles on your laptop or tablet? No need to panic, we can help. Our technicians are experienced in diagnosing and repairing headphone jacks on a variety of mobile devices. If you’re experiencing any of the following issues, you may need headphone jack repair:

  • Very quiet or no sound
  • Static noise
  • Inconsistent audio performance

We have access to a wide range of new replacement parts to get your laptop up and running quickly. Bring in your computer any time- no appointment needed!

MACBOOK AIR LCD REPAIR

Repairing Macbooks doesn’t need to be expensive. If your Macbook Air LCD is in’t working, we can help. Our technicians have extensive experience servicing laptop screens and can quickly diagnose your laptop troubles. If your laptop shows any of these signs, it might be time to replace the LCD or inverter:

  • Cracked screen
  • Dim or flickering picture
  • Distorted color or picture
  • Blank screen

We have new laptop LCDs and inverters available for a variety of models and in most cases the screen repair can be completed in about an hour. Bring in your computer any time- no appointment needed!

COMPUTER SALES & SUPPORT

NEW COMPUTER SALES & MORE
Whether you’re upgrading your current network or starting fresh entirely, we know how challenging the process can be. Business has never been more reliant on technology and keeping up is a full-time task of its own. That’s why our sales team and tech team are one in the same. Our staff is ready to work closely with your business to make sure you get the equipment you need to be successful.

As a partner with Dell and Lenovo, SAMSA has a wide variety of systems to fit every business environment. Not only can we provide affordable options for desktop computers, laptops, and any other product you might need, we work directly with the manufacturers, so you don’t have to.

We understand the investment of time and money required to keep technology current so we take out the risk by offering free onsite network evaluations. Our technicians will work with you to provide a comprehensive analysis of your network so we can provide the most accurate recommendations- before you spend a penny.

KEEPING YOUR SYSTEMS IN SHAPE
Our support doesn’t end when the sale ends either. Every system we sell is fully prepped by our technicians before it reaches your office, cutting down on interruptions and downtime. And by working with your company every step of the way, SAMSA can quickly address problems as they arise.

Looking for an antivirus solution for your business? We can help there too! SAMSA is a Trend Micro partner and has experience in working with Symantec, AVG, McAfee and many other endpoint solutions.

If problems do arise- virus infections, crashing computers or just running slow, we’re ready to help. As a locally owned business, we pride ourselves on being accessible to our customers. When you call our offices, you’ll be speaking with a member of our staff immediately- no more waiting on hold for hours! We’ll even work with manufacturers directly for warranty service!

CERTIFIED SPECIALISTS

maintenance PLANS

We know that different people have different needs. That’s why SAMSA offers three different levels of our residential computer maintenance plan. Not sure if the plan is right for you? Check out our Quickstart plan; it only costs as much as a virus removal and covers much more for ninety days.

COMPUTER MAINTENANCE PLAN FEATURES
Instant Remote Access
Our remote access software allows us to work on your computer via the Internet, saving you time and allowing us to correct problems even if you aren’t at your computer.

Professional Antivirus Software
No need to purchase additional protection, our plan includes a free subscription to antivirus software.

Warranty Service
If hardware problems arise, our technicians will work directly with manufacturers, installing new parts when necessary.

Virus Removal Service
Drop off, in-house, or remote service, we’ll work with you to get your PC virus free.

Windows Updates Management
Our remote management software allows us to manage Windows Updates for your computer, eliminating unnecessary updates or those which might be problematic.

“Answer Man” Service
Got computer questions? Whether you’re curious about your current set up or just need advice on new technology, our technicians are available to help.

SERVICES & PRICING

Service Provided Silver Quickstart Gold
Instant remote access Instant remote access
Professional antivirus software
Warranty service Warranty service
One free virus removal per year
$10 off additional virus removals
$10 off travel fee for in-home service
Windows Update Management
One free in-home service call per year
10% labor discount
“Answer Man” service
Plan Length 2 Years 90 Days 2 Years
Price $199 $99 $299.00

 

printer service

Having a functional printer is a necessity for work at home, in the office, or the classroom. Preventative maintenance can go a long way in keeping your printer functional, but when your printer does have problems, we can help!

Printer Installation & Setup
Just bought a new printer and not sure where to start? Our technicians can work on-site to make sure setting up a new printer goes as smoothly as possible. We’ll make sure your printer is set up to take advantage of all of its features, like networking, scanning and copying.

Preventative Maintenance
Don’t let a small problem turn into a big one. Regular cleanings and inspections can go a long way in recognizing issues before they become costly. Let our technicians keep your printer in shape!

Maintenance Kit Installation
Maintenance kits are a core component of keeping any heavy-duty printer up and running, but they can be costly and difficult to find. Let SAMSA provide the parts you need to stay up and running!

Printer Cleaning & Diagnostics
From lines and streaks to blurry images and paper jams, we can help. Our technicians can quickly and effectively diagnose problems with your printer.

Wireless and Wired Networking Configuration
Almost every modern printer has some network capabilities and you shouldn’t let yours go to waste. SAMSA can make sure that your printer is fully configured to take advantage of these features, letting you print from multiple devices anywhere in your home or office.

LET SAMSA PUT OUR EXPERIENCE TO USE FOR YOU!
By working closely with manufacturers and certified partners, our technicians have access to replacement parts for your printer, and we’ll work right at your location, saving you time and money.

COMMON REPAIR SERVICES

BRANDS WE SERVICE
  • HP
  • Epson
  • Brother
  • Samsung
  • Canon
  • Lexmark
  • Xerox
  • DELL

Don’t see your printer brand listed or just have questions? Give us a call and let us get your printer up and running!

virus removal

While a physical virus is detrimental to your body and health, online viruses work in much the same way against your computer! Virus removal increases the speed, performance, and privacy of your computer. SAMSA will help prevent computer virus infections, and keep your computer and productivity level safe. Our technicians have a variety of advanced tools to clean your computer without sacrificing your personal data in the process.

In the unfortunate instance that your computer is at risk or is already infected, bring it in (or call to schedule remote or in-home service!) to one of our convenient locations. We have the experts to help you prevent future viruses, as well as recovering as much information as possible from the last attack.

If you’re looking for antivirus software to help protect your computer from future attacks, we can help there too! SAMSA has partnered with companies like Trend Micro, AVG, and MalwareBytes to offer comprehensive virus and malware protection.

CERTIFIED PARTNERS

MACBOOK AIR LCD REPAIR

Repairing Macbooks doesn’t need to be expensive. If your Macbook Air LCD is in’t working, we can help. Our technicians have extensive experience servicing laptop screens and can quickly diagnose your laptop troubles. If your laptop shows any of these signs, it might be time to replace the LCD or inverter:

  • Cracked screen
  • Dim or flickering picture
  • Distorted color or picture
  • Blank screen

We have new laptop LCDs and inverters available for a variety of models and in most cases the screen repair can be completed in about an hour. Bring in your computer any time- no appointment needed!

REQUEST INFORMATION


From residential computer users to small, family-owned businesses to large corporations, SAMSA has the knowledge and expertise to support and meet  your unique IT needs. For timely, honest, and creative results – put SAMSA’s team of technical experts to work for you.

RECENT TESTIMONIAL

I have nothing but positive feedback for Joel. He bends over backwards to help us out, gives us timely updates, and explains things clearly. His communication skills are great. It’s so nice to work with a company that you can trust… that also has competent developers. 
~Joy Tessin, IT Infrastructure Project Manager
Nexteer Automotive, Saginaw, Michigan

RECENT TESTIMONIAL

Samsa has helped us with our computer problems with great results at the Midland store. Having the computer class adds customer relationship. Thank you.

~Ward Sansone

RECENT TESTIMONIAL

Thank you so much! Your hard work was so appreciated! The staff here are so nice and willing to answer all your questions! I couldn’t be happier with the service I received! Thank you all around, especially Eric!

~Kelly Marissa

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