Network Uptime Maintenance Plan
The Network Uptime Maintenance Plan includes hardware and operating systems.
The SAMSA Network Uptime Maintenance Plan provides a method for ensuring
continuous operation of critical network components (servers, routers, etc.)
through preventive measures. 
The
primary focus is the continuous operation of the hardware and core operating
system components that make up the server environment.
SAMSA will initially evaluate the network, client, and server operation environment, recommend any required corrective measures, and then recommend measures for ensuring maximum network uptime.
Based upon your requirements, these measures may include such items as:
- battery backup and/or generator
- fault tolerant software such as RAID disks and/or mirror controllers
- virus protection
- operating system security updates
- firmware updates
- firewall protection.
The SAMSA Network Uptime Maintenance Plan then provides a technical review of your environment by SAMSA technicians on a regular basis. This review may include on-site service as well as remote access service. Technical review may periodically indicate the need for upgrades to server equipment and core operating system requirements to accommodate new server requirements such as
- increased disk storage capacity
- increased server throughput
- changing business environments
- take advantage of new technology
It is important
to recognize that no amount of up front planning or ongoing review is a guarantee
against unexpected downtime due to system failures – elements such as
viruses, bugs in server operating systems, and unexpected hardware failure
that have potential to create unexpected downtime. The SAMSA Network Uptime
Maintenance Plan simply ensures that all reasonable effort will be put forth
in preventative maintenance to keep your system current, despite changing
conditions and technology.
It is also important to recognize that the SAMSA Network Uptime Maintenance Plan does not provide for application level software support (such as QuickBooks or Microsoft Access). Also, in some cases, additional billable services may be required for updates or corrective measures that are identified or discovered during periodic monthly review.
To find out more about SAMSA's network uptime maintenance plan, request a quote from us!
