Application Service Provider Mode. The unique design of Elligence makes it an ideal candidate for ASP Implementation Mode. ASP Mode allows system users to utilize SAMSA server equipment and software licenses, versus purchasing their own software licenses and server equipment outright. This mode has many advantages over client ownership of hardware and software, including:

• Eliminates capital investment for server equipment and operating systems. Server equipment and operating system assets begin going out of date the minute they are installed. The typical lifetime for technology is 3 years, making it necessary to plan correctly in 3-year increments. ASP mode allows much more flexibility for growth and expansion.
• Allows clients to fully utilize floor space in their office for production. Eliminates requirement for computer facilities capable of supporting server equipment, and high-capacity printers. ASP mode also eliminates the need to purchase and store supplies of pre-printed forms.
  Eliminates need for clients to hire in-house server-support personnel, or to designate staff members as part-time "computer guru". Client staff have no need to worry about daily tape backups, working on weekends for system upgrades, or monthend processing - SAMSA staff handles it all!
• Allows clients to take advantage of "efficiencies of scale", where SAMSA is providing services for several clients. High volumes provide savings such as lower postage costs, lower costs for acquisition of forms and other supplies.

SAMSA takes advantage of modern Virtual Private Network (VPN) technology, along with high-speed internet or private communications circuits to connect your office to our data facility. This makes it possible and practical to work from locations as small as a home office with very little investment in communications technology, and to connect many offices together with minimal investment.

SAMSA's server facility features a modern design, redundant internet connectivity with three separate service providers and two separate cable paths from our building. Our equipment is also protected with modern UPS battery backup hardware, and our tape backups are stored off-site for maximum safety and security.

SAMSA customer service staff members are trained to handle telephone support calls from clients, and to resolve issues quickly. Using remote support software, we can even take control of your workstation to quickly understand the nature of any problems. SAMSA still believes in personal customer service as opposed to "automated support" systems.